Terms & Conditions

All items unless otherwise noted are made to order.

Orders received Mon-Fri 10am-5pm will be processed that day. Orders received after 5pm mon-fri or on weekends or holidays, will be processed on the next business day.

Each item is a hand crafted work of art and it takes us approximately 10-15 business days (mon-fri 10am-6pm est excluding holidays) on average to get your order made and into the mail.

Once your order is in the mail, we will send you tracking information via the email supplied with the order. 

Once your order is in the mail, it is beyond our capability to change anything with your order.

Each item is sent in top condition and returns are not accepted. If there is a problem with your order, please contact us and we will do everything within our power to correct the issue. If we both agree that a refund is in order (because of manufacturing defect) then you must return it to us within 2 business days of receipt. Once Oneail FX has the item back and confirms the issue, a refund will be sent via original payment method within 5-20 business days.

All customers are responsible for all taxes applied to your order.